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ACHE of MA Conference
Presented by the Central/Western MA Local Area Council

Contemporary Models for Improving Care Delivery for Patients, Providers and Populations

Wednesday, September 20, 2017
7:00 AM – 1:30 PM
Publick House Historic Inn, 277 Main Street, Sturbridge, MA - $110 room rate for Tuesday, 9/19, ask for ACHE of MA rate
(Continental breakfast and lunch included.)

Earn 3 Face-to-Face Credits

Please join us for this unique ACHE of MA program which will focus on two very important and distinct topic areas that must be balanced in order to continue to improve all aspects of healthcare delivery. 

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Online registration is closed.

Panel #1
Improving the Patient Experience and
Patient/Provider Relationships

One of the most exciting healthcare focus areas currently is the development of new and innovative approaches to improving the patient experience. As multiple changes to care delivery and payment mechanisms are being implemented, it is important that the patient remains at the center of the debate. Join us as we explore some of the new ways that care is being reimagined and provided. Some of the topics that will be covered during this session include: the patient experience, caring for the caregivers, new models of care, the use of analytics in program design and how to effectively manage the new relationships between patients and teams of caregivers.

Keynote Speakers

  • Mark Pettus, MD, Director of Medical Education, Wellness and Population Health, Berkshire Health Systems
  • Paul Roscoe, Co-Founder and CEO, Docent Health

Panel Discussion

  • Julie Rosen - Moderator, Former Executive Director, Schwartz Center for Compassionate Healthcare

  • Lynelle Abel, Director, Volunteer and Guest Services, Yale-New Haven Hospital

  • Mark Friedberg, MD, Senior Natural Scientist and Boston Office Director, RAND Corporation and a Practicing General Internist

  • Mark Pettus, MD, Director of Medical Education, Wellness and Population Health, Berkshire Health Systems

  • Paul Roscoe, Co-Founder and CEO, Docent Health

  • Denise Schoen, Chief Patient Experience Officer, Baystate Health

Speaker Bios


7:00 to 7:35 AM Registration, Continental Breakfast and Networking
7:35 to 7:45 AM Opening Remarks
7:45 to 8:15 AM Keynote - Mark Pettus, MD
8:15 to 8:45 AM Keynote – Paul Roscoe
8:45 to 10:15 AM Panel Discussion
10:15 to 10:30 AM  Networking Break

Panel #2
The Value of Population Health: Implementation and Affordability

The move to a more population based approach to health care delivery is well underway. During this session we will learn more about government regulations required for successful initiatives, the value of patients and consumerism, the use of team-based concepts and the operational side of population health. Participants will learn more about specific population health initiatives, from implementation through outcome measurements. Speakers will present information on the infrastructure and resources necessary to implement population based programs and discuss whether the financial investments are affordable and sustainable. 

Keynote Speakers

  • Chris Emper, President, Emper Healthcare Advisors
  • Lisa Casasanta, Vice President, Population Health, Mercy Medical Center a member of Trinity Health of NE

Panel Discussion

  • Gregory Silva, Associate Principal, ECG Management Consultants – Moderator

  • Lisa Casasanta, Vice President Population Health, Mercy Medical Center a member of Trinity Health of NE

  • Chris Emper, President, Emper Healthcare Advisors

  • Paul Forte, Vice President of Health Strategies and Innovation for Health Plans, Inc.

  • Darlene Rodowicz, Chief Financial Officer and Treasurer, Berkshire Medical Center

Speaker Bios


10:30 to 11:00 AM Keynote - Chris Emper
11:00 to 11:30 AM Keynote - Lisa Casasanta
11:30 to 1:00 PM Panel Discussion
1:00 PM Closing Remarks
1:05 PM Lunch and Networking (Optional)



$99 ACHE of Massachusetts/ACHE Members
$150 Non-members (Join ACHE to receive the Member Rate.)
*$35 Healthcare Administration Students and those "In Transition"
*Students must be in a full-time Healthcare Administration Master’s Program. A Student ID will be requested upon check-in on conference day.

  • The American College of Healthcare Executives has awarded 3 ACHE Face-to-Face Education Credits to this program.

CANCELLATION: To cancel your registration, please notify us in writing no later than one week prior to the event for a refund, less a $25 nonrefundable processing. If a cancellation takes place less than 3 days prior to the event, no refunds will be given; however, you may send a substitute in your place.

Online registration is closed.